DIAL A SHORT LET
SHORT TERM APARTMENTS – Bookings Terms And Conditions:
- YOUR RATE
The rate provided includes bed linen, towels (one bath towel and one hand towel) and all other household items as per our inventory list. In the case of stays more than 7 days, a weekly clean and linen change is also included in your rate, unless otherwise indicated or requested by you. The rate is inclusive of your utilities, TV broadband, internet broadband, light and heat (up to €125 per month for 1 bedroom apartment and €175 per month for two bedroom apartment).
Other services are available to you, such as parking, extra towels at additional cost and have to be ordered in advance.
- NUMBER OF RESIDENTS ON THE BOOKING
The number of people stated on the booking form must not be exceeded. We reserve the right to refuse to check in any individual(s) if it is evident that the booking made was not based on accurate information or any attempt is deemed to have been made to book accommodation under false pretence.
- YOUR BOOKING
Your booking is only confirmed on payment of €500 holding deposit into our account as per invoice sent to you and a completed and signed booking form which you have to forward to email@example.com
With a confirmed booking you will receive confirmation directly from us.
It is imperative that you check the details of the booking at this time and inform us immediately of any changes you may need to make.
We reserve the right to refuse a booking before a confirmation note has been issued. In this case any deposits or payments made will be refunded in full and no further liability will apply.
We do not accept bookings from groups or parties under the age of 25, unless otherwise agreed in advance and in writing. We reserve the right to refuse to check in such groups and will not refund any monies paid in advance in the event of non disclosure by such a group.
We reserve the right to refuse to check in any individual(s) if it is evident that the booking made was not based on accurate information or any attempt is deemed to have been made to book accommodation under false pretence.
All bookings require a €500 holding deposit on confirmation of the booking. The invoice will be sent to the appropriate party once the booking has been made and confirmed. The balance must be paid at least 7 days prior to arrival as per invoice sent to you. All payments have to be transferred into following account with the invoice number and your name on bank transfer form:
Dial A Short Let – Bank details: Bank: AIB Bank Centre Branch A/C Name: Bearlough Properties Ltd, T/A Dial A Short Let Sort Code: 93-13-65 A/c No: 03195414 Swift Code: AIBKIE2D IBAN: IE60AIBK93136503195414
Bookings made within 7 days of arrival will require full payment in advance.
- HOLDING DEPOSIT
The deposit is for security and shall be refunded within 15 working days of the Checkout Date provided no deductions are made due to:
damage to the property or furnishings; dirt or excessive cleaning; any other cost incurred by Homeowner due to Guest’s stay; lost of keys or fobs locked out of property call-out smoking in the property
- CANCELLATION OR CHANGES MADE BY YOU
Should you need to cancel a booking, for whatever reason, you must immediately inform us by email firstname.lastname@example.org . Your cancellation will be only effective from the time we receive written confirmation from you or your representatives.
In the event of cancellation one month before arrival all monies paid will be forfeited.
In the event of cancellation within a month to arrival, cancellations will incur administrative costs and in particular late cancellations will incur additional cost due to the fact that the unit may not be resold.
You need to notify us of a late arrival, failure to do so may result in your booking being cancelled.
In relation to deposit bookings or on account bookings, changes can be made after the booking has been confirmed, however additional costs or rate changes may apply depending on the changes required and how close it is to your arrival date. The following cancellation policy applies to all bookings;
For early departures during the stays of 30 days or less, you will not be entitled to any refund and your booking will be terminated once you have departed.
- CANCELLATION OR CHANGES BY US
All bookings are accepted and confirmed in good faith by the company. In the unlikely event, for any reason, that your booking cannot be accommodated by the company, you will be offered alternative comparable accommodation, if you decline to accept this alternative we will refund the full amount you have paid to us at that time.
No pets of any kind are allowed in our accommodation.
- ARRIVALS AND DEPARTURES
We do not have a reception area at each of our apartment complexes. In advance of your arrival we require from you a confirmed arrival time. You need to contact us at least 24 hours before arrival ( between Monday – Friday from 9 am to 5.30 pm). You must also re-confirm your arrival time on the day you are arriving by phone. Once we have a confirmed arrival time from you, our duty manger will meet and greet you and show you to your apartment. If you do not confirm an arrival time with us, we cannot guarantee that you our representative will be there to meet you. If you experience delays, for whatever reason, contact us on the following numbers:
Dial A Short Let: Eithne Butler Mobile: From local mobile--: 087 2663055 From International mobile: 00353 87 266 30 55 Email: email@example.com
Check in time is from 2 pm. Departure time is by 10.00 am in the morning. If you require a late checkout, please contact the office. We can try to facilitate you, however this is not always possible due to impending arrivals. There is a late checkout fee of €100 if this is availed of.
- YOUR RESPONSIBILITIES
The apartment is provided to you for the duration of your stay on the basis that it will be kept in the same state of repair and condition as at the start of your stay. You must leave the apartment in the same state of cleanliness and general good order in which you found it, save normal wear and tear.
If there are additional charges incurred by us in relation to damages, repairs or cleaning as a result of your use, over and above the normal wear and tear outlined above, these will be passed onto the occupant or his/her representatives. In addition, any losses associated with the time taken to return the apartment to service will be charged also. You are expected to show due consideration for other guests in the apartment complex. If you abuse the property or display rude, dangerous, offensive or unacceptable behaviour towards the staff of the company or other third parties, we reserve the right to refuse you permission to the property and ask you to leave your accommodation prematurely. If this happens, the booking will be considered cancelled and no refunds will be made.
Keys. All keys, key-cards and car park remote controls must be returned prior to departure. Lost keys or remote controls will incur a charge of €150 per set.
Smoking. Smoking is not permitted inside the property and neither in the common areas. Access to the apartment. Guest shall allow homeowner access to the property for purposes of repair and inspection. Homeowner shall exercise this right of access in a reasonable manner. Insurance: We encourage all renters to purchase travel insurance, the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest.
Guests. People other than those in the Guest party set forth above may not stay overnight in the property. Any other person in the property is the sole responsibility of Guest.
- ADDITIONAL SERVICES
There are a number of additional services available to you during your stay with us. These include the provision of parking, telephone, codes, SKY Sport Package, cots for babies.
There are additional charges associated with these items and should you require them you must advise us at the time of making you booking. During peak times it may not be possible to fulfill your needs in relation to cots if we do not know in advance of you arrival that you require one.
- UTILITIES – FAIR USAGE POLICY
Provision of light and heat is included in your confirmed rate for the duration of your stay with us. However this is subject to a “fair usage” policy. We expect you to be energy conscious throughout your stay with us and turn off all electrical appliances, lights and heat when not in use.
Utility usage is provided for up to a maximum usage level of €125 per month per one bedroom units and €175 per month per two bedroom units. In each of the above instances, any additional usage over and above will be deducted from your holding deposit.
Dial A Short Let, its employees, agents or representatives shall not be liable for any damages, loss or personal injury which may be sustained by persons or property at any time during the reserved stay. Equally, there is no liability accepted for personal contents or belongings in the unlikely event of a break in or theft. Guests are expected to keep their apartments secure at all times and report any defects with door, locks or windows to reception immediately. Travel insurance is always recommended.
- DESCRIPTIONS, PHOTOGRAPHS AND MAPS
Descriptions are based on information available to us at the time of publishing and may vary or change at anytime. Maps and photographs are shown for general information only and to highlight the locations and surrounding areas. Property photographs are representative only. Actual apartments occupied may vary in décor and inclusions from those shown.
Right to Amend, Decline or Refuse Dial A Short Let reserves the right to refuse, alter or cancel a booking, even after receipt of the final payment. In addition, the company is absolved of all liability, should booked accommodation not be available due to circumstances beyond our control. In such instances, alternative accommodation will be offered. The guest may opt for a refund if this is not acceptable.
No refunds or liability will apply when a guest is refused access to their accommodation for unacceptable conduct and asked to leave or where they leave of their own accord prior to the expiration of the booking.
We work very hard to ensure that you have an enjoyable stay with us and that you receive a good level of service and your accommodation is of a high standard.
If you have problems during your stay, please bring to our attention immediately and we will do our very best to address and solve the issues.
*Note The Weekly Clean: This is provided for stays of 7 days or more. The weekly cleaning is done from Monday to Friday. It is usually on the same day of your arrival in the following week. This however, can vary depending on the workload. You can request specific days for your weekly clean (between Monday-Friday) and we will do our best to accommodate you.
The weekly clean consists of a linen change to all beds. The bathroom toilets, bath/shower areas and floors and hard surfaces are cleaned. The kitchen and counter tops cleaned down. Living areas are vacuumed, we do not however, interfere with any personal belongings in any areas of the apartment, on tables, floors, etc.
Our Contact Details:
Dial A Short Let Wentworth House 13 Eblana Villas Grand Canal Street Lower Dublin 2
Tel: 00 353 1 667 25 41 (available from Monday to Friday from 9 am to 5.30 pm, except holidays)
Please find below link to check location of our office: http://goo.gl/maps/5XVqw